Consumer Privacy Policy
Summary — Plain English
1. What Consumer Data We Collect
When you browse the Platform, we may collect anonymised analytics data about your visit. When you register an account, we collect your name, email address and password (stored in hashed form). When you purchase a ticket, we collect your name, email address, billing details and the details of your booking.
2. Why Ticket Buyer Data Is Needed
We collect your data to process your ticket purchase, issue your digital ticket, send booking confirmations, facilitate event check-in, and handle any refund or dispute. Without this data, we cannot fulfil your ticket order.
3. What Data Is Shared With Event Organisers
When you purchase a ticket, your name and email address will be shared with the event organiser so that they can manage attendance. Organisers may also receive your booking reference. This sharing is necessary to fulfil the ticket contract.
4. What Data Is Not Shared
Your payment card details are not shared with event organisers. Your account password is never shared. Additional personal data beyond what is necessary for the event will not be shared unless you consent or it is required by law.
5. Payment Privacy
Payment processing is handled by [PAYMENT PROCESSOR NAME]. We receive confirmation of payment and a transaction reference but do not store your full card details. Please review [PAYMENT PROCESSOR NAME]'s privacy policy for further information.
6. Event Attendance and Check-In Data
Where QR code scanning is used at an event, your check-in time may be recorded. This data is used solely for event management purposes.
7. Marketing Preferences
We will only send you marketing communications if you have opted in. You can update your preferences or unsubscribe at any time from any marketing email or by contacting privacy@mychurch.events.
8. Platform Messages and Support Requests
Messages you send through the Platform or to our support team are stored to enable us to respond and to maintain records of communications for dispute resolution purposes.
9. Your Data Rights
You have the right to access, correct, delete or port your personal data, and to object to or restrict processing. To exercise these rights, contact privacy@mychurch.events.
10. Data Deletion Requests
You may request deletion of your account and associated data at any time. We will process deletion requests within 30 days, subject to any legal retention requirements (e.g. financial records).
11. Safety and Fraud Prevention
We may retain and use data to detect, investigate and prevent fraudulent transactions, chargebacks and misuse of the Platform. This is in our legitimate interest and in the interest of the wider platform community.
12. Contact
For any privacy questions, contact privacy@mychurch.events.
Contact us about this policy
If you have any questions, concerns or requests relating to this policy, please contact us: